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We are dedicated to
the health, well being and comfort of your pet.
Limited Lifetime Warranty from Innotek®
Every Innotek product purchase comes with a limited lifetime warranty. This limited lifetime warranty is unconditional for the first one-year period from the date of original consumer purchase. After 30 days and during the first one-year warranty period Innotek will repair or replace defective part(s) for a $15 processing fee. Following the first year Innotek products will be repaired or replaced for a nominal service fee to be less than the cost of a new unit or faulty component. This warranty is offered only to the original consumer purchaser and does not include shipping costs to Innotek’s facility. Service requests need to utilize the following procedure:
1.Call 1-800-826-5527 and speak with one of our Customer Service Representatives for troubleshooting assistance. If necessary, we'll issue you a Return Merchandise Authorization number (RMA) to ensure proper processing.
2.Simply ship the defective unit by insured U.S. Mail or UPS to:
Innotek, Inc.
1000 Fuller Dr
Garrett, IN 46738
The assigned RMA number must be clearly marked on the outside of the package. Be sure to include a copy of the original purchase receipt, and a check or money order for $15 to cover the cost of processing and handling.
Innotek® will gladly repair or replace any component that is defective material or workmanship with a fully tested and working product. This does not cover lost merchandise, dog chews, or normal wear and tear. Please allow 10-14 days for delivery.
For faster service visit our Gold Star Service
section for an outline of Innotek’s Extreme Customer Care program.
Gold Star Service only from Innotek will get your customers up and running again as fast as humanly possibly!
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